Cancellations and Returns Policy

Cancellations

At Studioonyx.in, we understand the importance of your purchase and strive to provide the best service possible. Here is our Cancellations and Returns Policy to ensure a smooth shopping experience:

Order Cancellations:

  • You can cancel your orders free of cost before StudioOnyx.in accepts the order.
  • Unfortunately, we do not permit order cancellations post order confirmation due to the bulky nature of our products and the associated high shipping and handling costs.
  • In exceptional cases, post-shipment order cancellations may be considered. However, the refund will be subject to deductions for shipping and handling costs, as well as reverse logistics expenses.
  • Please note that custom-ordered products cannot be canceled.

Returns

  1. Our Commitment:

    • At StudioOnyx.in, we believe in the pursuit of perfection when it comes to renovating your home. We understand the significance of selecting the right product for your project, and we are committed to empowering you to make confident buying decisions.
  2. Accepted Return Requests:

    • We accept return requests for delivered products in the following cases:
      • If the product delivered differs from the product you ordered.
      • If the product delivered is defective or damaged at the time of delivery.
      • If the product package is missing a part or accessory that should have been included.
      • If the product is significantly different from the description on our website.
    • Any return request will be processed after our personnel/staff has conducted a thorough inspection and confirmed the issue.
  3. Returns for Other Reasons:

    • Generally, we do not offer returns or refunds for reasons other than those mentioned above.
  4. Exchange or Refund:

    • The returned product will be exchanged with a new one, provided an identical replacement is available.
    • If an identical replacement is unavailable, we will suggest similar products or offer a refund for the entire invoice value, along with our apologies.
    • In special cases, other returns may be considered, subject to applicable reverse logistics and related costs borne by the customer.
  5. Return Conditions:

    • To qualify for a refund, your product order must meet the following criteria:
      • It must be in its original packaging.
      • It must be in the same condition as it was when it arrived at your home or project site.
      • It must not have been used, installed, altered, soiled, or marked in any way.
    • Please note that custom-made products cannot be returned, and specific brand policies apply to branded items.
  6. Brand Policy for Branded Items:

    • For specific branded items, we source products that adhere to the brand’s policies regarding repairs, exchanges, refunds, and cancellations. Customers are bound by the brand policies for such items.
  7. Inspection Before Return:

    • Once again, any return request will be entertained after our personnel/staff has conducted a thorough inspection and determined the validity of the request.

Note: Replacement will be facilitated only if the same product is available on the StudioOnyx.in website.

If you have any questions or require further clarification regarding our Cancellations and Returns Policy, please do not hesitate to contact our customer support team.

At StudioOnyx.in, we are dedicated to ensuring your satisfaction and making your home renovation experience exceptional.